We currently process all orders online through our website. If you're having trouble placing an order, our team is happy to help! Reach us at (470) 801-5507 Mon–Fri 8am–5pm EST | Sat 8am–12pm EST, or email sales@thepetperch.com.

We're sorry to hear that! Please contact our support team at sales@thepetperch.com or call (470) 801-5507 Mon–Fri 8am–5pm EST | Sat 8am–12pm EST and we'll be happy to assist you.

We accept a variety of payment methods for your convenience, including American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa.

Once your order is placed, you'll receive a confirmation email with your order number. After your order ships, you'll receive a second email with your tracking number so you can follow your delivery.

If you received the wrong item, contact us within 7 days of delivery at sales@thepetperch.com with your order number and photos of the issue. We'll make it right at no cost to you.

Shipping rates are calculated at checkout based on the weight, destination, and carrier availability. Orders are typically processed within 1–3 business days and most arrive within 2–10 business days. Expedited shipping may be available for select items and will appear at checkout if applicable.

If your item arrives damaged or faulty, please reach out to us within 7 days of delivery at sales@thepetperch.com with your order number and photos of the issue. We'll resolve it for you at no cost.

Original shipping charges are non-refundable unless the return is due to our error (such as a damaged, defective, or incorrect item). This is because shipping costs are paid directly to the carrier at the time of your order and cannot be recovered once the package has shipped.

If you received the wrong item, contact us within 7 days of delivery at sales@thepetperch.com with your order number and photos of the issue. We'll make it right at no cost to you.