Terms of service

Overview

This website is operated by The Pet Perch. Throughout the site, the terms "we," "us," and "our" refer to The Pet Perch. We offer this website, including all information, tools, and services available on this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including any additional terms and conditions referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including browsers, customers, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any services.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting changes to our website. It is your responsibility to check this page periodically for updates. Your continued use of the site following any changes constitutes your acceptance of those changes.

Section 1 – Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site.

You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction in the course of using our Service. You must not transmit any viruses, malware, or code of a destructive nature. A breach of any of these Terms will result in immediate termination of your access to our Services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or its content without express written permission from us.

You understand that your content (excluding payment information) may be transmitted over various networks and adapted to meet technical requirements. Payment information is always encrypted during transfer.

Section 3 – Accuracy, Completeness, and Timeliness of Information

The material on this site is provided for general informational purposes only and should not be relied upon as the sole basis for making decisions. We are not responsible if information on this site is inaccurate, incomplete, or out of date. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time but have no obligation to update any particular information. It is your responsibility to monitor changes to our site.

Section 4 – Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service, or any part of it, at any time without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.

Section 5 – Products and Services

Certain products may be available exclusively online and may have limited quantities. These products are subject to return or exchange only in accordance with our Return & Refund Policy.

We make every effort to display product colors and images as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the true appearance of any product.

We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction, and to limit product quantities at our sole discretion. We also reserve the right to discontinue any product at any time. All product descriptions and pricing are subject to change without notice. Any offer made on this site is void where prohibited.

We do not warrant that the quality of any products or services purchased will meet your expectations.

Section 6 – Accuracy of Billing and Account Information

We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear to be placed by resellers or distributors, or that exceed reasonable purchase quantities. If an order is changed or cancelled, we will make reasonable efforts to notify you using the contact information provided at checkout.

You agree to provide accurate, current, and complete information for all purchases and to promptly update your account information — including email address and payment details — as needed.

For more information, please review our Return & Refund Policy.

Section 7 – Optional Tools

We may provide access to third-party tools and integrations over which we have no control. Such tools are provided "as is" and "as available" without warranties of any kind. Your use of any optional third-party tools is entirely at your own risk. We shall have no liability arising from your use of these tools.

We may also introduce new features or services in the future, which will be subject to these Terms of Service.

Section 8 – Third-Party Links

Some content or products available through our Service may include links to third-party websites. These links are provided for convenience and do not signify any endorsement. We are not responsible for the content, accuracy, or practices of any third-party sites and will not be liable for any harm or damages resulting from your use of or transactions on those sites. We encourage you to review the terms and policies of any third-party site before engaging with it.

Section 9 – User Comments and Submissions

If you send us feedback, ideas, suggestions, or other submissions — whether by email, through the site, or any other means — you agree that we may use, reproduce, publish, or distribute that content at any time without restriction or compensation to you. We are under no obligation to keep submissions confidential or to respond to them.

We reserve the right to monitor and remove any user-submitted content that we determine, at our sole discretion, to be unlawful, offensive, or otherwise objectionable.

You are solely responsible for the accuracy and content of anything you submit to us. Your submissions must not infringe on any third-party rights or contain harmful or malicious content.

Section 10 – Personal Information

Any personal information you submit through our store — such as your name, email address, and payment details — is handled in accordance with our Privacy Policy. Please refer to our Privacy Policy for full details on how we collect, use, and protect your information.

Section 11 – Errors, Inaccuracies, and Omissions

Occasionally our site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, or promotions. We reserve the right to correct any such errors and to update or cancel orders if information is found to be inaccurate, even after an order has been submitted. We are not obligated to update information on an ongoing basis unless required by law.

Section 12 – Prohibited Uses

In addition to any other restrictions set forth in these Terms, you are prohibited from using the site or its content to:

Engage in any unlawful or unauthorized purpose
Violate any applicable local, state, national, or international law or regulation
Infringe upon the intellectual property rights of others
Harass, abuse, or discriminate against any individual or group
Submit false or misleading information
Upload or transmit viruses or other malicious code
Collect or harvest personal information of other users
Engage in spam, phishing, or any form of unsolicited communication
Interfere with or circumvent the security features of the site

We reserve the right to terminate your access to the site for any violation of these prohibited uses.

Section 13 – Disclaimer of Warranties and Limitation of Liability

We do not guarantee that our Service will be uninterrupted, timely, secure, or error-free. The Service and all products delivered through it are provided "as is" and "as available," without warranties of any kind, either express or implied.

To the fullest extent permitted by law, The Pet Perch, its owners, employees, affiliates, agents, and service providers shall not be liable for any injury, loss, or damages of any kind — including lost profits, lost data, or consequential damages — arising from your use of our Service or any products purchased through it. Where applicable law does not permit the exclusion of certain warranties or the limitation of certain damages, our liability shall be limited to the maximum extent permitted by law.

Section 14 – Indemnification

You agree to indemnify and hold harmless The Pet Perch and its owners, employees, affiliates, agents, and service providers from any claim, demand, or expense — including reasonable attorneys' fees — arising from your breach of these Terms of Service or your violation of any law or third-party rights.

Section 15 – Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.

Section 16 – Termination

These Terms of Service remain in effect unless terminated by you or us. You may terminate at any time by ceasing use of the site. We may terminate your access at any time, without notice, if we determine you have violated any of these Terms. Any obligations or liabilities incurred prior to termination will survive.

Section 17 – Entire Agreement

These Terms of Service, together with any policies posted on this site, constitute the entire agreement between you and The Pet Perch regarding your use of the Service and supersede any prior agreements or communications. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

Section 18 – Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to conflict of law principles.

Section 19 – Changes to Terms of Service

We reserve the right to update or replace any part of these Terms of Service at any time. Changes will be posted to this page, and your continued use of the site after any changes are posted constitutes your acceptance of the updated Terms.