Shipping policy

At The Pet Perch, we know your pets are family, and getting their essentials to you quickly and reliably is our top priority. All orders are carefully packed and fulfilled through our central facility and trusted U.S. logistics partners.

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Shipping Rates, Carriers & Delivery Estimates

We partner with top U.S. carriers—including USPS, FedEx, and UPS—to ensure your package arrives fast and at the best rate. Shipping costs and transit times are calculated transparently at checkout based on package weight, item dimensions, delivery location, and warehouse origin.

*Total estimated time = Order Processing Time + Carrier Transit Time.

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Carrier Selection & Smart Upgrades

Our default standard service is USPS Ground Advantage. For expedited requests—or when we find a faster, more efficient route—we ship via USPS Priority Mail, FedEx 2-Day, or UPS Ground. To ensure your pets get their supplies as quickly as possible, we reserve the right to upgrade your carrier route at no additional charge to you whenever a faster option is available.

Order Processing

Orders are processed and prepared for carrier pickup within 1–3 business days (Monday through Friday, excluding public holidays). During high-demand seasonal peaks or special sales, processing times may briefly extend by an additional 1–2 days.

Expedited Shipping Details

Expedited shipping (2–3 business days) is available for select items—particularly products shipped directly from our primary warehouse, such as our fish medications. Because inventory is distributed across multiple locations, expedited shipping options will automatically appear during checkout only when all eligible items in your cart support fast-track delivery.

Split Shipments

To ensure you receive your pet supplies as quickly as possible, your order may occasionally arrive in separate packages. This happens when items in a single order are dispatched from different fulfillment warehouses.

• You will receive individual tracking links for every package dispatched.
• Items may arrive on slightly different days, but you will never incur additional shipping charges for split orders.

Free Shipping Promotions

While standard shipping fees apply to most items, we periodically run special promotions or offer free standard shipping on designated product collections (such as select specialty fish medications). When active, free shipping will apply automatically in your cart or via promotional code at checkout.

Tracking Your Order

You’ll never be left guessing where your order is. Once your order is placed and processed, you will receive an automated confirmation email with your official tracking information.

Tracking Tip: Postal carriers (USPS, UPS, FedEx) occasionally delay their initial facility scan or show temporary pauses while packages move between sorting hubs. If your tracking details haven't updated after 4 business days, feel free to drop us a message and we'll look right into it.

Address Accuracy & Order Changes

Please double-check your shipping details before submitting your order. Because our system moves fast to process shipments, orders cannot be redirected or canceled once handed off to the carrier.

• If an order is returned to us due to an incorrect, incomplete, or undeliverable address provided at checkout, original shipping costs are non-refundable.
• A small re-shipping fee will apply if you request the order to be resent to an updated address.

Lost, Stolen, or Missing Packages

If your tracking states "Delivered" but your parcel hasn't arrived:

1. Confirm the delivery address listed in your order confirmation email.
2. Check around exterior doors, mail rooms, porches, or with household members and neighbors.
3. Allow 24 hours (carriers sometimes mark items as delivered shortly before physical drop-off).
4. Reach out directly to the carrier with your tracking number to initiate a search.

If you've completed these steps and still cannot locate your parcel, contact our team with your order number so we can help guide you through the next steps.

Damaged, Defective, or Incorrect Items

Your satisfaction is guaranteed. If your package arrives damaged during transit, defective, or containing an incorrect item, please reach out to us within 7 days of delivery at sales@thepetperch.com.

Please include your Order Number along with clear photos of the affected item(s) and packaging. We will arrange a free replacement or issue a resolution immediately at zero added cost to you.

Packaging Notice

To streamline delivery times, certain items may arrive in partner-branded or minimal protective packaging direct from our supply partners. Rest assured, every item sent is 100% authentic, brand-new, and verified by The Pet Perch.

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The Pet Perch — Happy Pets, Happy People 🐾